Precision Ag/Remote Diagnostic Specialist

Description:

Hutcheon and Pearce
TECSight Technical Support Specialist
Wagga Wagga (Shared Resource Office)
Are you an Ag Mechanic looking to get off the tools but still want to be involved in machine diagnostics?... Have you got a passion for the fastest growing sector in the agricultural industry? Do you want a new challenge to build your skillset?
Whether it's your 1st year in the industry or your 40th... we want to hear from you!
What is TECSight?
Hutcheon and Pearce’s TECSight team is a remote support centre based in Wagga that deals in all things John Deere. We provide over-the-phone, on-farm and Precision Ag support to help our customer seamlessly connect their machine. Using John Deere technology, we provide the data insights to improve their farm’s productivity and profitability.
An average day includes; setting up display’s, receivers, rate controllers and other AMS products; talking to both our customers and branch mechanics through machine diagnostics; helping our customers get the most out of the digital tools available, including Operations Center and Property Center.
About the Role
As a TECSight Technical Support Specialist you will provide consulting services and expertise to customers and all dealership departments for the mechanical support of precision farming products, remote service diagnostics, the John Deere Connected Support strategy and other aligned technology and applications.
Responsibilities
Provide basic precision ag support both internally to your branches and externally to our customers
Provide basic machine diagnostic support
Proactively monitors and actions customer machines, uptime alerts and connectivity items
Participates in John Deere training to maintain current product knowledge
About You
Experience as a qualified technician or an agricultural-related role
Ability to understand repairs and maintenance with the ability to follow Technical Manual Procedures
Proficient oral and written communication skills with solid analytical skills
Ability to operate with a solutions approach and identify existing/emerging customer needs
What's on Offer:
Industry Competitive Remuneration
Staff discounts on John Deere parts, products, toys and merchandise
Receive support to achieve your personal goals through our Westpac Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, ‘Book a Banker’ workplace appointments
Access to Toyota Fleet Vehicle discounts
Enjoy exclusive discounts and cashback offer through our ‘Swag Store App’
About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.
Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family business. To us, our team is family.
Want more information? Contact ***********@hutcheonandpearce.com.au or call Tyler on 0428 668 ***.
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Apply Today, to experience the H&P difference!
Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.
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As part of the recruitment process, pre-employment checks will be conducted in line with the requirements of the position.
Hutcheon and Pearce is as inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life.
Hutcheon and Pearce have always been a proud family business. Since 1953, we have grown to more than 560 employees across 21 branches in NSW. As we continue to grow alongside the needs of our customers in the ever-changing agricultural sector, it’s important that we find the best people to join our team. Our rule of thumb is simple: hire for attitude and train for skill. If you have the right attitude for our company, we’ll train you to become the best of the best. From new apprentices and trainees right through to leadership positions, we offer you the flexibility, support and opportunity to grow your career. You’ll notice the difference at Hutcheon and Pearce.