Description:
At Enhance NT, our mission is to empower businesses that catalyse migration to Australia, driving forward the development and prosperity of the Northern Territory. As a Visa Services and Leadership Facilitator, you'll collaborate with a team of visa migration experts who share this vision. Together, we aim to streamline visa services and hone leadership abilities, supporting the robust growth of businesses and communities in the Northern Territory.Responsibilities
This is a full-time, on-site role based in Darwin, NT. As a Visa Services and Leadership Facilitator, your key responsibilities will encompass:
- Leadership and Mentorship:
Serve in a central leadership capacity, bridging the gap between the agency's director and the team of visa consultants. Ensure that the director's objectives and expectations are consistently and clearly communicated to the consultants. Moreover, act as a channel for feedback and concerns from the consultants, ensuring they are promptly conveyed to the director.
Empower visa consultants to take ownership of specific responsibilities, while providing oversight and guidance to ensure consistent service quality and adherence to standards.
- Visa Service Coordination:
Collaborate closely with both internal and external stakeholders to guarantee the smooth coordination and delivery of our services.
Maintain an open line of communication with visa consultants, ensuring delegated tasks are progressing as intended and providing assistance when necessary.
- Visa Process Knowledge:
Delegate the responsibility of monitoring changes in visa processes to specific consultants, ensuring you keep the team informed about the most current requirements and procedures.
Serve or designate a point of contact between the agency and the Department, addressing any administrative or procedural queries to ensure agency compliance.
- Accountability & Case Management:
Establish an accountability structure where consultants are responsible for the quality of their service, providing a system for clients to address concerns.
Implement and monitor key performance indicators (KPIs) for migration consultants, ensuring consistency and quality in performance.
Through delegation and effective leadership, you will ensure the smooth operation of our services while fostering a culture of growth, knowledge sharing, and excellence within the team.
Selection Criteria
Education and Experience: Candidates must have a relevant Bachelor’s degree and experience in visa processing and leadership role
Client Service Excellence: Demonstrated experience in managing client relationships, understanding client needs, and ensuring client satisfaction.
Communication Skills: Exceptional written and oral communication skills, with the ability to effectively communicate complex processes to a varied audience.
Teamwork & Collaboration: Relevant experience in working collaboratively within a team environment and fostering positive team dynamics.
Adaptability: Ability to adapt to changing situations and to handle multiple projects simultaneously.
Technical Proficiency: Familiarity with visa processing tools, resources, platforms, or software is highly desirable
Problem-Solving Skills: Proven ability to address challenges creatively and effectively.
If you're a proactive, highly-organised, and motivated individual with a passion for community development and customer service, we'd like to hear from you. Please submit 1) an expression of interest, along with your 2) CV and 3) a cover letter addressing the selection criteria in 600 words. Only applications that are complete will be considered for shortlisting.
Job Type: Full-time
Salary: $55,000.00 – $70,000.00 per year
Schedule:8 hour shift
Work Location: In person
27 Mar 2024;
from:
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