Description:
Company Overview :
Our client is a proudly owned Australian family company which was established in 1904. They are a leading global designer, manufacturer, and supplier of Automotive, Seating, Industrial, Marine, and Transportation Hardware.
Including a vast product range of fasteners, hinges, locks, rubber, water tanks, gas struts, toolboxes, ladders, drawer slides and many more.
Our client has been delivering business solutions to its clients for over a century.
Role Overview :
This role is responsible for providing excellent customer service and support to enhance the overall customer experience.
This role involves addressing customer inquiries, resolving complaints, order processing, raising purchase orders, and assistance in the retail section of the business to ensure customer satisfaction.
This person needs to be adaptable, largely focusing on in office customer service procedures, however at times will also be required to assist in the retail
Key Responsibilities :
- Customer support, coming from phone, email, live chat and in person (retail).
- Assist customers with placing orders, processing payments, and tracking shipments.
- Order processing and collaboration with internal teams to ensure accurate order fulfilment and delivery.
- Build and maintain positive relationships with customers through effective communication.
Skills and Attributes :
- Experience in an Industrial Consumables environment (have a mechanical aptitude) (this can be in a retail role)
- Proven customer service experience in a small to medium business environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using customer service software and ERP systems.
How to Apply :
Click the 'APPLY NOW' button.
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