Description:
As a Customer Service Representative, you will be integral to maintaining strong customer relationships and delivering outstanding service. Your responsibilities will include providing technical support, assisting with product selection, processing sales, and ensuring customer satisfaction through effective follow-up.
Duties include but are not limited to:
- Handle inbound calls, fostering positive customer relationships and addressing inquiries promptly and professionally.
- Utilise various communication channels to understand customer needs and identify sales opportunities.
- Proactively manage and resolve customer complaints, striving to exceed expectations.
- Provide technical assistance to customers, aiding in product selection for specific applications.
- Coordinate with Field Sales Representatives for seamless transition and follow-up on potential sales opportunities.
- Conduct outbound calls to generate qualified leads and appointments for the sales team.
- Collaborate closely with the sales team to support their efforts, including data gathering and follow-up activities.
Requirements:
This is a fantastic opportunity for individuals with excellent customer service skills and a modest engineering and/or technical background.
The ideal candidate:
- Demonstrate a positive attitude and a willingness to learn and grow with the company.
- Be coach-able and have an adaptable nature.
- Showcase excellent written and verbal communication skills.
- Have a strong attention to detail and proficiency in data entry.
- Be proficient in MS Office suite (including Word, Excel and PowerPoint).
- Demonstrate a customer-centric mindset.
- Previous experience in customer service, operations and/or sales is highly desirable.
- Basic technical engineering knowledge is highly desirable.
- A background in manufacturing is highly desirable.
- Basic knowledge of engineering equipment such as pumps, valves and heat ex-changers is highly desirable.
- Australian Citizen or Permanent Resident.
Conditions:
This role offers:
- A competitive salary package.
- Monthly pay structure.
- A varied role with new challenges each day.
- Comprehensive training and ongoing support.
- A collaborative work environment.
- Opportunities for career progression, particularly in sales.
- On site parking.
- Convenient Regents Park location.
- Monday to Friday, 8:30am - 4:30pm
- Report to the National Customer Service Manager
How to apply:
If you think you would be a great fit for this role, submit your resume today. I look forward to hearing from you!
21 Mar 2024;
from:
michaelpage.com.au