Description:
We’re seeking an Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based across Australia and New Zealand. Our TAM’s are trusted advisors who help Amazon’s largest and most strategically important Australian and New Zealand Public Sector customers navigate the operational challenges of cloud computing. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to optimize our customers’ adoption and use of AWS services.Key job responsibilities
As a leader you will:
- Lead a team of Technical Account Managers (TAMs) to solve business problems
- Influence the strategic direction of your team and delivery to improve the customer experience
- Drive internal strategic communications
- Advocate for your customers and own their transformation journey.
- Manage customer sentiment and recovery during service events, including executive engagement
- Assist with problem escalation and support your team in resolving critical customer issues
- Understand operational excellence in the cloud and help your TAMs make recommendations to customers
- Mitigate risks and remove blockers for your team and customers
- Grow the team's capability through people development and recruitment
- “Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team
A day in the life
You’ll have a direct impact in enabling public sector customers across the region gain the most value from cloud.
There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications.
About the team
The Australian and New Zealand Enterprise Support (ES) Public Sector team partners with government entities to improve the quality of citizen services. We are technical leaders setting direction for our customers to operate secure digital platforms at scale.
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS
Requirements:
- Track record of leading high performing technical teams remotely- Experience in direct customer facing engagement with strong executive presence
- Experience scaling an organization through rapid growth or expansion
· Experience in technical account management, business relationship management or consulting
· Experience working with Australian and/or New Zealand Public Sector customers
· An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
· Experience with AWS service offerings
· Record of driving projects to improve the technical support experience with a strong customer and quality focus
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
5 Mar 2024;
from:
amazon.jobs