Description:
The purpose of the position is to professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and staff engagement, grow revenue, and provide consistently high standards of customer service.
To be considered, you will have:
- Extensive knowledge of retail operations and processes, products, and services
- Demonstrated ability to establish a collaborative working relationship with customers.
- Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace.
- Proven ability to develop the skills and expertise of staff.
- Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints.
- Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
Responsibilities include:
- Manage, lead, and motivate staff by defining work objectives, monitoring, and evaluating performance.
- Ensure all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
- Manage the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
- Review and analyse the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
- Manage back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory functions and conducting outlet balancing and audit functions.
- Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.
Experience:
- Proven ability to develop the skills and expertise of staff.
- Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation.
- Experience having worked in a customer-facing role which required effective and efficient resolution of customer complaints.
- A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment.
- Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
The salary for this position is $109,927 + 12% superannuation.
There are additional benefits on offer.
- District allowance with dependents of $7,850 per annum.
- District allowance without dependents of $4,450 per annum.
- 5 weeks annual leave per annum and air-conditioning subsidy.
How we’ll deliver for you
- Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
- Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
One last thing
Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.
Ready to join the transformation of Australia Post?
Click apply now , to help shape our tomorrow.