Site Learning Manager, AU Operations L&D

Description:

At Amazon, we're working to be the most customer-centric company on earth. As a Senior Site Training/Learning Manager (also known as a Learning Area Manager), you will have the opportunity to lead the Training and Learning & Development space at our site in Kemps Creek, Sydney. This is a permanent role which is an active member of the site leadership team reporting to the Regional Learning Manager, with visibility and potential to support network initiatives. In this role you will drive and support site performance and have a strong ability to influence without authority.

To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing or training and execute using a strong hands-on approach.

Key job responsibilities

- Be a trusted partner with the operations teams, support functions and Learning departments to ensure a high standard of safety, quality, productivity and customer experience
- Formulate and implement the strategy for learning and development initiatives supporting Associate and Manager Onboarding and Training
- Create, manage and implement standardised training programs ensuring they are consistently implemented, tracked and recorded
- Track and communicate Learning progress at a local and network level
- Lead a team of Training Coordinators, including their development & performance
- Analyse data to suggest improvements for training & operations and drive continuous improvement activities
- The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis


All the while, you’ll keep your eyes on the prize: building up a growing team and cementing Amazon’s wider Operations as a great place to work. In the process you’ll show deep understanding of the unique challenges faced by customer-facing, highly interactive teams like these, and support their interests accordingly.

We are open to hiring candidates to work out of one of the following locations:

Kemps Creek, NSW, AUS

Requirements:

Key attributes include:

• Degree in a related discipline (Business, Human Resources etc.)
• Problem solve complex solutions to find scrappy, scalable solutions for customers and associates
• Analytical skills and experience using and presenting data to make decisions
• Strong business and HR acumen, including strong problem-solving skills, critical thinking and willingness to be vocally self-critical
•Prior experience working with and delivering training & information to employees
• Experience developing & implementing department goals & strategies based on organisational strategies in a dynamic and often ambiguous environment
• Outstanding interpersonal and leadership skills; role model for learning and development leaders - Experience leading a team of both front-line coordinators and managers
- Resume that shows steady progression and Program management skills - including managing details, keeping multiple tasks/projects on track and excellent time management
- Experience in implementing innovative learning and development solutions within a fast-paced global environment
- Previous Kaizen/Continuous Improvement experience.
- Cert IV in Training & Assessment would be advantageous
- Masters degree in relevant discipline

Remember, this is just a guide - if you see something you can’t tick off… good, we can help you learn here! We value your passion to discover, invent, simplify and build. All you need is a passion and desire to be part of one of the fastest growing businesses in Australia.


Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.