Program Manager, APAC Controls Deployment & Service

Description:

Program Managers own the delivery of a collection of projects or initiatives. As a Program Manager, you may provide governance over a collection of projects, where those projects are delivered by others in the APAC Data Center Controls Team, but spread across multiple regions, and therefore require centralized coordination. As a Program Manager, you may also directly lead initiatives, where you will be directly responsible for improving the effectiveness of the APAC Data Center Controls Team. Finally, as a Program Manager and expert in outcomes delivery, you will be responsible for status reporting and coaching the status reporting of other delivery peers within your team (typically, Controls Engineers) in managing their projects, as part of your governance and reporting responsibilities. Program Managers in APAC Data Center Controls oversee the publication of all critical reporting (including Amazon documents such as Business Reviews , Goal Status, Escalations, etc.)

Why you’ll love this role:

- Join the cloud leader: Customers are choosing AWS over other providers because it has a lot more functionality, the largest and most vibrant community of customers and partners, the most proven operational and security expertise, and the business is innovating at a faster clip—especially in new areas such as Machine Learning and Artificial Intelligence, the Internet of Things, Serverless Computing, and custom-designed processors and chips.
- See into the future: Data centers are at the backbone of today’s digital world. Your oversight role will have visibility of all data centers across Asia-Pacific, including current and upcoming data center builds.
- Influence executives: Your governance and reporting role will mean that senior leaders will read what you write.
- Drive operational excellence: Your role doesn’t stop with an existing operational process. You will have opportunity to Invent and Simplify, to make our mechanisms more efficient.
- Your unique background will be an asset: At Amazon, our ability to innovate on behalf of our global customers and communities is dependent upon the skills, perspectives, and knowledge of people from all backgrounds.
- Continuous growth and learning: You may not be an expert in AWS when you join our company, but you will have support to become one. Benefit from direct access to industry-leading specialists, latest training materials, and courses to propel your career.


Key job responsibilities
Success measures:

- Initiatives Delivered, boosting the effectiveness of Amazon teams, including the APAC Data Center Controls org
- Effectiveness of Operational Reporting, i.e. accurate, timely, insightful, impactful status reports and other documents
- Program/Projects Directly Managed, quality of delivery
- Overall team performance: demonstration of force multiplier effects

A day in the life
To be successful in this team, you will also have:

1. Ability to thrive at the pace and scale of Amazon
2. Ability to work independently and manage multiple competing priorities
3. Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours
4. Ability and willingness to travel domestically or globally as and when needed

About the team
As an Amazonian, you will be working in a competitive environment. Our customers are always beautifully, wonderfully dissatisfied. Being successful in this role is not just about doing your job well, but also evolving and innovating. Change is the only constant, and applies to our customers, our roles, our team organization, our tools, and our mechanisms.

The APAC Data Center Controls team deploys and supports the control systems which monitor and ensure the health of our data centers. Data Center Controls systems are the eyes, ears, hands, and brains of our data center electrical and mechanical infrastructure. Our mission is to safely ensure the health of our infrastructure technical services, to provide our customers with the unmatched reliability, security, and performance that AWS is known for. Learn more at: https://aws.amazon.com/compliance/data-center/controls/

We are open to hiring candidates to work out of one of the following locations:

Melbourne, AUS | Melbourne, VIC, AUS | Sydney, AUS | Sydney, NSW, AUS

Requirements:

1. Management reporting: status reports, executive presentation, change communications
2. Project governance: risk and issue management, steering committee leadership
3. Process improvement: documentation, automation
4. Software tools: team collaboration, workflow, reporting, data manipulation1. Engineering, IT, or similar technical background

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.