Description:
This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia’s delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives with carrier, fulfillment center, technical, customer service and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
Key job responsibilities
- Manage the day-to-day interactions between Amazon and our transportation partners to improve capacity, quality, speed and cost.
- Analyze and review transportation metrics to bridge performance misses and identify/execute actions to improve performance.
- Participate in weekly business reviews with internal teams and external transportation partners.
- Coordinate and communicate transportation forecasts with external partners to ensure sufficient capacity.
- Review and manage transportation escalations, identifying and implementing corrective actions where required.
- Work with internal stakeholders to improve customer experience in Last Mile
Skills and Abilities
- Ability to drive strong cross-functional engagement with both internal and external teams.
- Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way.
- Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
- Owns responsibility for organization’s success, thinking and acting beyond immediate team or area of focus.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
Requirements:
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience managing logistic carrier partners in Australia.- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
8 Feb 2024;
from:
amazon.jobs