Amazon (AWS) Network Field Technician, MEL - Infra Delivery Techs

Description:

AWS is looking to hire a motivated and enthusiastic Network Field Technician to join the growing team within infrastructure delivery as part of delivering AWS date centers deployments. This full-time position will have you working with internal customers, vendors as well as coordinating regional resources to promote smooth project execution in association with Technical Program managers. The role responsibilities will include scaling support of data center locations and be responsible for day to day assistance with capacity management.

Reporting to the ID Manager, you will be required to:
- Be prudent and be competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity all combined with a proven project delivery methodology.
- Follow agreed timelines as there is high levels of autonomous work where you will need to be comfortable working individually to ensure the stability and sustainability of AWS next-generation networks.
- Have the desire to work with established best practices to refine operational procedures, develop new tooling and always think about ways to improve the current process.
- Have the desire to work in an organized and collaborative environment is essential for success.
- Move and lift computer equipment weighing up to (15- 20kg)
- Perform cabling, labeling, certification and patching of server positions to network equipment.
- Perform inventory of onsite tools and materials.
- Participate in the migration, basic configuration and roll-out of new or upgraded hardware.
- Manage/Update work through ticketing system and workflows
- Partner with multiple stakeholders to remove project obstacles
In return you will have mentoring, coaching and career development opportunities as you work closely with AWS Network Engineering & Network Technical Project Manager teams to ensure fast, smooth roll out of new designs and products.

Learn more about our global infrastructure here: https://infrastructure.aws/

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS

Requirements:

0 - 2 years of relevant experience
Deliver simple, sustainable and repeatable solutions and processes.
Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.
TCP/IP networking knowledge
Broad understanding of infrastructure technologies
Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
Experience with cabling infrastructure best practices and methodologies.
Familiarity with common networking terms.
Manage work and priorities through ticketing system and workflow
Collaborate with various stake holders to remove project obstacles
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
Complete customer requests via Remedy trouble ticketing system
Participate in the migration, basic configuration and rollout of new or upgraded hardware Excellent analytical skills
Familiarity with major Internet routing protocols, BGP, OSPF.
Ethernet and IP networking knowledge and experience in the application of IP protocols.
Substantial background in large scale datacenter network implementations and support.
Experience working in virtualized enterprise networking environments
Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus

Other Qualifications & Responsibilities

Experience dealing with customers during problem resolution and operating efficiently under pressure.
Effective prioritization and time management.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.