... analytics reporting to understand customer behaviour, channel use, customer segments, product value ... and manipulation, working and transforming customer / business data to improve ... within business units to improve service, reduce costs and manage risk ...
4 days ago
... experienced Customer Journey Expert – Security & Risk, to join our IT Service Management ... within Technology. Joining our IT Service Management team, means being a part ...
8 days ago
... area. Optimizes productivity and customer satisfaction in operations to enable ... … Proactively managing the IT Service discussion with business units, including ... Incident Management, Event Management, and Service Level Management. Demonstrable experience in ...
8 days ago
... at ING, build frameworks for service blueprint execution and ensuring a consistent ... design thinking to evolve the customer experience within a complex ecosystem and ... knowledge and experience with delivering service design initiatives. Highly skilled in ...
9 days ago
... management standards, you enable our customers to stay “a step ahead in ... our purpose of helping our customers and our employees get ahead ... . Preferably in the banking /financial services. Understanding of data architecture, Data ...
2 days ago
... , frameworks, and processes. Work with Customer Journey (Analyst) and Software Engineering ... practice. Ensure vendors provide test services that meet ING standard. What ... , define tooling strategy, Mocking and service Virtualization. Strong knowledge of SDLC ...
16 days ago