Job Summary

We currently have a position vacant for a Part Time Airport Supervisor at Townsville Airport QLD.

The core purpose of the Supervisor role is to lead a team in their respective areas, whilst supporting business continuity. Collectively this involves maximising performance and culture across the areas of safety, efficiency and reliability and continuously exceeding the service delivery expectations of Aus Flight Handling clients (airlines) and their customers. With a focus on continuous development and improvement initiatives in business and operational performance, you will also build and maintain strong teams ensuring our employees feel valued, recognised and engaged.

Support the Airport Manager in the day to day running of the Airport and being able to step up when required to ensure continuity of the business under the Managers direction.

Full training will be provided for the right candidate.

Main Responsibilities

Safety

• Provide OH&S supervision and guidance
• Lead a team to deliver best safety outcomes
• Ensure policies/procedures are adhered to in accordance with airline policies and regulatory requirements
• Contribute to a safe workplace environment and submit safety reports when required
• Ensure safety related routines such as daily checks on Ground Servicing Equipment are completed whilst on shift
• Ensure safety/incident reporting both internally & to Airlines is completed within 24 hours.
• Ensure all Aus flight and Airline Standard Operating Procedures are followed at all times
• Report all safety occurrences to the Airport Manager in a timely manner.

Operational

• Demonstrate decision making and organisational skills to efficiently meet performance requirements and maintain schedule and operational integrity for our clients
• Maintain an exceptional standard of service to all passengers for all our clients
• Ensure smooth running of our day-to-day operations with a proactive and pre-emptive approach
• Manage and assist with disruptions and delays whilst on shift in collaboration with Airport Manager
• Manage and escalate any notifiable incidents whilst on shift to Airport Manager
• Ensure the team achieves defined key performance criteria including but not limited to on-time performance, mishandled baggage, revenue collection, service, precision timings and compliance
• Proactively identify operational weaknesses and recommend corrective actions
• Ensure accuracy of shift times for the team on the day of operation with comments added for any overtime or amendments approved
• Support and/or facilitate airline specific training and maintain accuracy of training records
• Prepare company and client defined reports and administrative functions
• Assist with operational duties.

Leadership & Culture

• Lead a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment
• Coach and develop team and uphold staff disciplines and adherence to AFH, client and regulatory procedures and policies
• Drive continuous improvement processes (business/ efficiency/ service/ quality/ safety/operational)
• Conduct observations and appraisals of the team and individual’s performance
• Handling of escalated staff grievances, complaints, discipline whilst on shift and reporting to Airport Manager
• Maintain effective open communication with all internal and external key stake holders.

What we will need from you:

• Fluent in spoken English;
• Reliable transport to and from Townsville Airport;
• Punctual, reliable and with excellent time management;
• Computer literate;
• Current Full State Drivers Licence;
• Physically fit – able to lift 32kgs;
• Able to obtain an ASIC (requires a federal police background check);
• Willing and able to work early mornings, late nights, weekends, and public holidays.

Aus Flight Handling is a leading provider of ground and air cargo services, with a workforce of approximately 380 people, handling over 900 flights per week at eighteen airports across Australia. 

We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our management philosophy is simple – “To have a work environment that enables staff to succeed in their position and to be a company that encourages all staff to take responsibility and ownership for their role, therefore helping them to achieve more satisfaction from their job, which will lead to a better working environment for all”. 

Equal Employment Opportunity Statement: 

Aus Flight Handling as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment will be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. 

Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply. All Applicants must pass a pre-employment medical and drug and alcohol test. For aviation certification, all applicants must undergo a State and Federal Police and ASIO background check. 

Applications close 24th May at 5.00pm