Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 435,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About Kids' Early Learning

Here at Council, we own and operate a childcare business, Kids’ Early Learning, with a portfolio of 27 childcare centres and over 70 family daycare educators.

Kids’ Early Learning has approximately 300 full-time, part-time and casual staff, and operates throughout the Blacktown local government area, serving over 1700 families and providing care and learning needs for their children.

If you would like to know more about Kids' Early Learning, please visit our website.

About the opportunity

We are seeking a motivated and passionate individual to join our growing Kids' Early Learning section as a Placement Support Officer on a permanent, full-time basis.

The Placement Support Officer role plays a critical role in facilitating placements and providing ongoing support to children and families.

In this role, you will be responsible for maintaining and implementing wait-list procedures, providing quality customer service to internal and external stakeholders and administering Kids' Early Learning enrolment processes.

The successful candidate will have at least 4 years of experience in customer service and enquiry management, positive stakeholder engagement and demonstrated written and verbal communication skills.

Qualifications and experience
Essential:

• Diploma of Community Services or equivalent, or relevant qualifications in a related field
• Solid experience in customer service and enquiry management
• Effective written and verbal communication
• Good customer relationship management skills.

Desirable:

• 8 plus years experience in a customer services-related business
• Knowledge of Family Day Care
• Knowledge of Child Care Subsidy eligibility requirements and legislation around enrolments of children with the service
• High level of familiarity with Child Care Management system software applications
• Advanced computer skills
• Ability to think creatively.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,265.47 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety
Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description

Click here to view or download the position description.

Closing date: Friday 10 May 2024, 11.59 pm

Contact officer: Susan Rossiter on 9839 6800

Internal ref: BCC849