A creator, artisan and seller of objects since 1837, Hermès is a family-owned French house underpinned by exceptional know-how passed down from generation to generation.

Hermès asserts its uniqueness by combining creative freedom with a constant quest for the finest materials and by offering challenging and meaningful roles consistent with the values of craftsmanship that guide the house.

The Opportunity

As an Aftersales Assistant, you will take ownership of the end to end Aftersales process to ensure client satisfaction. You will be responsible for:

• Supporting functions such as Import/Export, Aftersales Service, Customer Service, Analysis & Reporting.
• Communicating with the boutiques on a daily basis for all Aftersales related matters.
• Communicating with local repair contacts and suppliers.
• Communicating with the Aftersales team in Paris.
• Providing consistent updates for repair clients in Australia.
• Organising, collecting and dispatching all local and overseas repairs, communicating with the boutiques as necessary in regards to Aftersales.
• Providing Aftersales training to stores.

About You

We are looking for an experienced sales and service expert, ideally with a background in supporting the Aftersales function of a retail business to join our team on an initial contract until 31 March 2025. 

To ensure your success in leading your category, you will also bring:

• Strong background in Microsoft Office with focus on Excel and PowerPoint.
• Excellent interpersonal skills with meticulous attention to detail.
• Big picture thinking and problem solving skills.
• Clear spoken and written communication skills.
• Proven analytical and reporting skills.
• Tertiary qualifications preferred.

This is a fantastic opportunity to join a dedicated, well-rounded team within the Hermès Maison.

If this sounds like you, we invite you to apply and request that you address the following questions in your cover letter: 

1) What is your motivation to apply for Hermès?

2) What do you know about Hermès?

3) If you were an Hermès piece, what would you be and why?