About the business

CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.

We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team and have been recognised for this by Great Places to Work: https://greatplacetowork.com.au/gptwcertified/ct-group-solutions/ 

About the role

Following an internal promotion of one of our existing team members, we are excited to welcome an experienced and motivated Level 3 Support Engineer to our team. This full-time role will be a hybrid working from home and office where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our WA-based clients. 

The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.     

Responsibilities:

• Operational support of customer infrastructure. Entailing incident resolution, change management, and upgrades/improvements
• Acting as an escalation point for the service desk engineers within your team on complex support cases
• Standard 3rd level support, both remotely and occasionally onsite
• Identify inefficient processes and suggesting improvements for greater efficiency
• Awareness of customer incident trends & developments
• Ensure that skills and product knowledge are always across the latest developments in our field
• Mentoring of junior staff 

Benefits and perks

• A great working environment with a high performing team
• Bonuses on offer for high performing team members
• 360 degree recognition and rewards platform
• A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
• Working from home arrangements
• A great opportunity to travel, with occasional overseas work trips
• A vibrant social network

Skills and experience

• A minimum of 2 years' experience in a Senior Support Role
• A minimum of 2 years in a Managed Service Provider environment
• Proficient in the following technologies:
  • Microsoft Windows Server and desktop operating systems
  • Microsoft Active Directory, Exchange, RDS
  • Office 365 and Azure AD
  • Networking and firewalls
  • Enterprise storage devices
  • VOIP Telephony (3CX preferable)
  • Backup and Recovery 
  • Virtualisation (ESXi preferable)
  • RMM Technologies
• Experience using ticketing Systems 
• Strong verbal and written communication skills and professionally presented
• Customer-centric approach
• Excellent time management
• Have the ability to work and perform under pressure in time-critical scenarios
• Hold current C class drivers license and own car

Apply!

If you believe you have what it takes to make this rare opportunity a success, click "Apply for this job" and attach your CV and Cover Letter.