About us

My Right 2 Voice is an innovative and growing company that puts people first. We pride ourselves on providing a quality service and empowering our coordinators to develop their skills and feel confident within their field. Our reputation has been built on working with various clients varying in complexity and providing a realistic billing environment for growth and development. We are looking forward to your application.

Qualifications & Experience

• Minimum of 1 year working as a Support Coordinator OR 9 months working in a case management capacity with 3 months experience in Support Coordination
• Proficient knowledge of the NDIS service system
• Diploma-level qualification in a relevant area of study or evidence of enrolment
• Understanding the housing and mental health service systems, including knowledge of available supports and pathways for participants.
• Demonstrated ability to engage in motivational interviewing techniques with clients, facilitating effective communication and supporting the development of SMART action plans.
• Proven ability to overcome barriers to effective client engagement, employing strategies to foster trust, rapport, and collaboration.
• Demonstrated ability to engage in dispute resolution, resolving conflicts or disagreements in a constructive and respectful manner.
• A proactive personal and professional development approach, actively seeking opportunities for growth, learning, and staying updated with industry trends and best practices.

Tasks & Responsibilities

• Manage a caseload of 12 clients while providing person-centred support that respects individual needs and goals.
• Support clients in engaging with representatives from other service systems, promoting collaboration and coordination to enhance outcomes and ensure comprehensive support.
• Demonstrate the ability to effectively respond and provide support in crisis situations, employing a trauma-informed and person-centred approach.
• Develop and implement client-specific documentation that promotes a person-centred and empowering approach to support.
• Ability to maintain accurate and comprehensive records in compliance with relevant standards and regulations.
• Assist clients in accessing secure and sustainable housing, leveraging mainstream or NDIS pathways while considering their unique circumstances and preferences.
• Generate high-quality Support Coordination reports that are accurate, timely, and aligned with best practices and standards within the disability sector. 
• Empower and support participants in building their capacity to monitor plan expenditure, make informed decisions, and exercise choice and control over their support.
• Guide and support clients through the Guardianship process, ensuring their rights, preferences, and well-being are respected.
• Establish connections and link clients with eligible support across various sectors, including Health, Justice, Education, Aged Care, Child Protection and Family Support, Employment, Mental Health, and Housing, as relevant, fostering a network of comprehensive and integrated services.
• Implement an emphasis on Capacity Building and proactive planning. 
   

Benefits

• Be a part of a supportive and collaborative team.
• Receive fortnightly supervision for 2 hours.
• Receive professional development supervision every 8 weeks.
• Receive monthly cultural supervision.
• Receive monthly training.
• DSC membership included.
• Flexible working arrangements.
• Superannuation +11%.
• Annual Leave Loading +17.5%.
• Reimbursement for kilometres travelled to and from client appointments.
• Employee Assistance Program (EAP) 

I'm interested, what do I do now?

1. Submit your resume.
2. Submit a personalised cover letter for the position.
3. Complete our "Pre-Recruitment Checklist by clicking this link: https://forms.office.com/r/jpQSVWw3mQ.
4. Wait to hear from us :)

Good luck!