Due to rapid growth within our company, an exciting opportunity has become available! We are looking for a proactive and passionate customer service superstar seeking experience within the construction & insurance industry.

As a Customer Service Consultant, you will be working as a pivotal member of our Client Services Team. Our Customer Service Consultants possess a can-do attitude, are well organized, and always bring their side of fun. 

First Things First, What We Can Offer You?

• All-inclusive team culture where our people feel valued, respected & empowered.
• Second-to-none onboarding and training.
• Fun team camaraderie and events
• Opportunities for growth and development
• Milton location with easy access to public transport
• Plus a range of other benefits & perks!

Who Are We?

With a proven history in the insurance repair, general construction, and building maintenance sectors, Rizon has a focus on delivering high quality, personalised service. We are committed to exceeding expectations, delivering projects on time and on budget. Our team are passionate about providing a professional, efficient and high-quality construction outcome. We aim to make the repair process as stress free for clients that have entrusted us as their insurance guardians. Located in Queensland, New South Wales, Victoria and Tasmania, we specialize in the Residential, Commercial, Retail and Industrial sectors.

What You'll Do

• Monitor and handle claims proactively, ensuring adherence to high standards and KPI benchmarks.
• Engage in effective communication with customers, delivering precise information within specified timelines throughout the claims process.
• Collaborate with essential stakeholders such as property owners, insurers, loss adjusters, and internal teams.
• Provide exceptional customer service by promptly answering calls and addressing enquiries.
• Assess and act upon work orders and requests from both internal and external partners.
• Maintain accurate and comprehensive customer data within the claims database system.
• Perform data entry tasks and fulfill general administration responsibilities as instructed.

What You’ll Bring

• Proficiency in Microsoft Applications such as Outlook, Word, Excel.
• High attention to detail and accuracy.
• Exceptional communication abilities, including polished phone etiquette.
• Proven track record in delivering excellent customer service.
• Efficient time management skills, capable of handling multiple priorities calmly and professionally.
• Strong work ethic and reliability.
• A positive, proactive mindset.
• Aptitude for thriving in a collaborative team setting.

Core Values Required of all Rizon Employees

We are seeking someone with the right determination, attitude and Rizon compatibility. Our culture and values are very important to us:

• Do the Right Thing
• We Care and Deliver
• We Are Stronger Together 
• Our People are our Business
• Our Attitude & Passion Drive Success
• Safety is the Foundation We Build Upon