ACCOUNTS RECEIVABLE/LARGE ORDER ADMINISTRATOR

Bellbird Early Educational Resources is looking for an Accounts Receivable/Large order administrator to join our Customer Solutions team.

We are an Australian family-owned and operated essential business with strong values in Family, curiosity, Partnership, Quality, Sustainability, Safety & Philanthropy. We provide a high standard of customer service with a desire to go that extra mile over the phone and via our website.  We have proudly been servicing Early Education for over 35 years with our head office based in South-East Melbourne.  As a member of the team, you will make a difference! 

https://www.bellbirdkidz.com.au/about-us/our-story

You are a key member of the Customer Solutions Team and are responsible for all customer accounts from set-up to collection.  In addition, this role is responsible for the coordination of all large project orders (New Centre Fitouts) to ensure a smooth delivery to the customer.

Are you experienced in accounts receivable and complex end of month reconciliation processes?

Do you have a continual learning mindset to strive for excellence and win-win outcomes?

Are you proficient & accurate with data entry?

Do you have excellent verbal and written communication skills?

Do you love working in customer service and are driven by a desire to go that extra mile for your customers over the phone?

If this has sparked your curiosity, we would love you to join our team!

Reporting to the Customer Solutions Manager your key functions will be: 

• Accounts Receivable – debt collection, end of month reporting
• Setting up and maintaining customer accounts
• Customer refunds and account enquiries
• Manage the administration of large customer orders through to project delivery by coordinating paperwork with the warehouse, freight companies & installers
• Support and back up to customer service team as required
• Be passionate about early educational products and be supportive of early educators 
• Collaborate with the operational team to attain DIFOT standards.

You'll be rewarded:

• This role has a respectable annual salary + super & team bonuses
• You will be an integral part of a growing family business in a vitally important, essential, and growing industry.
• Be part of a passionate & supportive team that is committed to the success of you, the business, the educator, and the child.
• Great team functions throughout the year & 20% staff discount on fantastic products.
• A vibrant and busy company with a strong team culture that values growth, input & learning. 
• No 2 days are the same!
• Ability to work close to home in a fun light-filled environment. 
• Plus Enjoy your Birthday as a day off on Us!!!

You're an Accounts Receivable customer service professional with:

• 3+ years of relevant experience in accounts receivable (debt collection & customer account management)
• 5 years of overall customer service experience
• Experienced user of Xero
• Intermediate experience with Excel & Strong data entry skills
• Experience with an e-commerce platform/system
• Studies in bookkeeping desirable but not essential
• Excellent written, telephone and personal communication skills.
• Must have a friendly, customer first focus with the desire to listen and provide product and service solutions over the phone, in person in the showroom/reception and via webchat. 
• Experience in early years education/products is highly regarded
• Must be able to plan, act quickly, be mentally flexible
• Self motivation & a growth mindset with a continual improvement focus for themselves and the business
• Proven team collaboration skills to be able to work with the customer service team and internal departments to support Bellbird’s each team goals and outcomes.
• Have a track record of delivering on agreed actions, goals or other targets and objectives
• Ability to manage time effectively, prioritise their work and work autonomously
• Have the ability to multi-task and work under pressure
• Reliable, resilient and motivated, with high levels of enthusiasm, energy and resourcefulness
• Passion for early childhood &/or personal alignment for Bellbird’s purpose
• Values align with the Bellbird values of; Family, Play, Partnership, Quality, Sustainability, Safety & Philanthropy.

Please address your interest in the above position with a cover letter to Angela Dean - HR Manager

At Bellbird, we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.