National Workforce Analyst / Coordinator
OVERALL PURPOSE OF THE POSITION
As the National Workforce Analyst / Coordinator, you will be responsible for managing National Resource Planning activities across Australia. This role plays a pivotal part in operational planning by effectively positioning resources to achieve excellence in customer service. Additionally, you will contribute significantly to budget planning/control and improving operational effectiveness.
PRIMARY DUTIES AND RESPONSIBILITIES
Resource Planning and Strategy
- Assist the National Workforce Planning Manager in all resource planning activities across Australia.
- Gather and analyse data to support the development of resource requirement scenarios for long-term and expansion plans.
- Research and propose options for optimising resource deployment and contribute to budget planning discussions.
- Collaborate with the Training department to identify resource needs and support the development of optimised training plans.
Process Improvement
- Identify opportunities for enhancing operational effectiveness through system reviews, improved rosters, cross-utilisation and process re-engineering.
- Assist in planning and executing process improvement projects under the manager's guidance.
- Analyse data and present findings to support consultations regarding improvement opportunities.
- Develop and test procedures for utilising systems for resource planning and allocation.
- Support the training of staff on system functionalities relevant to their roles.
Central Planning & Resource Management
- Establish and manage processes for analysing and evaluating manpower, focusing on operational efficiency, leave management, training, attendance and overtime.
- Contribute to the development and preparation of resource-related statistics and analysis reports for senior management decision-making.
- Assist in the development and execution of simulation projects to assess operational capacity and potential bottlenecks.
Team Support
- Support the Local Roster Team in weekly roster publishing across all ground handling locations.
- Ensure service level targets are attained through proactive rostering and cost control discussions.
- Assist the National Workforce Planning Manager in leading the central planning team, ensuring efficient and value-adding support functions.
- Contribute to the review and improvement of people-related processes like attendance, leave, training nominations and performance management.
ESSENTIAL CRITERIA
- Bachelor’s degree and 1-2 years' experience in operational Resource Planning or a related field.
- Strong analytical and research skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and data analysis tools (e.g., Excel, Power BI).
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to meet deadlines
DESIRABLE CRITERIA
- Understanding of Enterprise Agreements and the Awards
- Experience with implementing new operational systems
- Experience of Workforce Planning with the GroundStar system.
Company profile
dnata Airport Services
We strike a balance between doing things our way – leading to service consistency – and encouraging our people to use their initiative to find new and imaginative ways to solve our customers’ challenges.
First, we get everyone off to a common start. Every new dnata employee, regardless of location or company, receives identical training on their first day.
However, we take things well beyond that initial induction. In our search for continual improvement, we look outside our own industry. Disney, for example, is renowned for its approach to customer service. So all staff in dnata Singapore receive an innovative two-day service excellence training course in partnership with the Disney Institute. This inspires them to interact with their customers in a fun, personable way.
We are proud that our reputation attracts talented and motivated people. However we know that it’s what we do afterwards that makes all the difference to them achieving their full potential.
Source: This is an extract from the company's own website.