🚀 Exciting Opportunity for Level 2 Onsite Engineer at Blackbird IT! 🚀

Are you a dynamic and engaging Level 2 Onsite Engineer with a passion for delivering exceptional technical solutions? Blackbird IT is on the lookout for an extraordinary individual like you to join our thriving and award-winning team.
 

Why Join Blackbird IT? 

🌟 Be part of a supportive work environment that celebrates growth, learning, and collaboration.

🌟 Join a team that values and respects your expertise, working on diverse projects.

🌟 Contribute to our mission of offering dependable and proactive IT services, ensuring client satisfaction and peace of mind.
 

Where are we headed, and would you like to come along? 
Blackbird IT unveiled VISION 2025 in June 2022.

🎉 FUN! More Fun In What We Do.

We founded this venture to defy convention, cherish our workspace, and infuse fun into our top-notch work. 

⚙️ SMART NOT HARD Get Rid of Repetitive Unfulfilling Tasks Through Automation

Generate 10% of service revenue through automation We're all about identifying ways to achieve more in less time, without overloading ourselves.

🐦 FLIP THE BIRD 70% Managed Services

Relieving the team from the pressure of billing hours during low demand periods. Transforming our Service Revenue breakdown: 2022: 30% managed / 70% ad hoc and projects 2025: 70% managed / 30% ad hoc and projects

🚀 ADVISORY SCALED Crawl Walk Run

Constitute 15% of Service Revenue Powered by a team of 6 Professionals Year one of Advisory exceeded expectations, engaging numerous clients, both new and existing. Having learned to crawl, we're set to walk and gear up for a run!

🌱 GROW the Company

We have a great Vision, one that makes significant change that keeps us ahead in the market and makes sure this is a great place to work! We absolutely intend to grow and in a meaningful way. At the end of 2025, we will be managing 5000 seats, and we will support that with a massive Blackbird IT team of 100 staff!!

Your Role: 

As a Level 2 Onsite Engineer at Blackbird IT, you'll play a pivotal role in shaping technical solutions aligned with our clients' strategic objectives and architecture. Your responsibilities will include:

• Serving as the face of our company during onsite visits, embodying our values and working with professionalism, friendliness, and efficiency.
• Implementing technical solutions as part of our project team (server, storage, network, cloud).
• Providing technical direction and guidance to clients both on-site and remotely.
• Collaborating with your peers to solve technical issues.
• Assisting with the pre-sales and quoting process.
• Planning and maintaining clients' IT requirements.
• Documenting network information and providing job reports.
• Troubleshooting clients' technical issues.

What We're Looking For:

• 2+ years of Systems Integration and/or consulting related experience in complex environments, with knowledge of server, virtualization, messaging, and networking technologies.
• Experience with Microsoft 365 (and/or Microsoft Azure) and Windows Server.
• Experience with VMWare ESXi or Microsoft Hyper-V.
• Exceptional interpersonal and communication skills to build trusted relationships with colleagues and clients at all levels of an organization.
• Excellent written and verbal communication skills.
• Ability to respond to complex, unusual, intermittent, or undefined malfunctions, requiring the development of new alternative approaches.
• A client-centric background and focus.
• Ability to maintain composure under pressure while acting with a sense of urgency.
• Capability to work independently to accomplish tasks.

Certifications with the following vendors/products will be viewed favourably:

• Microsoft 365 / Azure
• Sophos
• Fortinet
• Veeam

If you're a proactive, detail-oriented Level 2 Onsite Engineer with a passion for technology and a drive to make a difference, we invite you to apply! Share your cover letter and resume to showcase your fit for the role.

At Blackbird IT, we're committed to excellence, innovation, and fostering diversity and inclusivity.

Blow us away, and we'll hire you today!

Apply now! 🚀