The position of Technical Business Analyst reports to the Business Analysis & Initiation Lead and has direct interactions with Platform Managers and Leads from Customer Platform working together.  The contractor working as part of the Customer and Market Program and will be an experienced Technical Business Analyst with strong knowledge of business analysis techniques to co-ordinate and support processes and resources to achieve the outcomes of assigned projects to satisfy multiple stakeholders and disciplines.

The role is ideally suited to someone who has:

• Five or more years’ experience in a Business Analysis role in large, complex environments
• Maturity in effort estimation for business requirements documentation
• Strong experience with staged approach to grouping issues and providing recommendations based on detailed analysis
• Strong expertise converting business requirements into functional specifications
• Strong experience defining business process models and information/data models including ‘as is’ and ‘to be’ utilising appropriate notations (sch as BPMN, UML etc)
• End-to-end program and project delivery experience
• Operating in a Program Delivery Stream under a matrix structure
• Ability to engage with business and technical SMEs gather the correct information and critically evaluate requirements.
• Proven experience in working with vendors to deliver customised solutions.
• Must have experience in leveraging data to improve the customer experience (CX)
• Must have Experience and/or knowledge from working with similar initiatives such as: Customer Information Systems; CRM; Meter Data Management systems and Billing System.

If you are interested in this role, please contact Gabriela Leal at [email protected]