Customer Implementation & Onboarding Coordinator - Airfreight
Unleash Your Potential with DB Schenker
Imagine shaping the future of logistics. At DB Schenker, this isn't just a possibility - it's an everyday reality. With a robust team of over 76,000 professionals worldwide, every individual is a key player, empowered to make an impact. But the journey at DB Schenker isn't just about our collective achievements; it's also about personal growth and realising your own potential.
If you're eager to take on a career that is rich with opportunities, challenges, and rewards, we welcome you to join us. At DB Schenker, we're in the business of moving things forward.
The Role
Our high-performing Airfreight team is on the hunt for a Customer Implementation & Onboarding Coordinator to set key Airfreight Customers up for success as they begin their partnership with Schenker. You will be responsible for the end-to-end implementation of Clients, working closely with our Business Development and Customer Service Teams to build long-lasting relationships.
Role Highlights
- Undergo detailed analysis of each scope of work in order to identify key operational requirements and identify any gaps to be addressed
- Provide proactive assistance in the set up and maintenance of all systems during the Implementation phase
- Provide an in-depth handover of each Client to the relevant Operations and Account Management teams
- Post Implementation, closely monitor the achievement of agreed KPI's and actively seek feedback as to areas for improvement
The Ideal Candidate
We're looking for a candidate with previous experience in the Freight Forwarding or Supply Chain Industry and excellent customer service skills, with the proven ability to build strong relationships with customers. You will demonstrate a strategic mindset and be able to effectively balance the needs of customers and Schenker's operational requirements. You will also have previous experience in understanding tender documents. An understanding of Airfreight import and/or export processes and previous experience in quoting will be a bonus! Does that sound like you?
Why Choose DB Schenker?
🌍 A culture that promotes inclusivity and diversity
🏠 Enjoy a hybrid work environment
👥 Work with a dynamic and supportive team environment
🌱 Contribute to a company focused on sustainability and inclusivity
🚀 Seize opportunities for personal development and progression
🌈 Utilise our Employee Assistance Program and get discounted medical insurance
🏖️ Enjoy a 17.5% bonus on your annual leave
If you're ready to take your career to the next level, apply today!
To be considered for this position you must have valid rights to work and live in Australia
Company profile
Schenker Australia
Profile
Global logistics expertise with a strong rail foundation
DB Schenker stands for the transportation and logistics activities of Deutsche Bahn. The Logistics sector of DB is the world’s second largest transportation and logistics services provider based on revenues and performance.
In financial year 2014, DB Schenker generated revenues of around 19,8 billion euros, approximately 50 percent of the DB Group’s revenues. Through its Transportation and Logistics Division, DB holds top positions in global air and ocean freight and has Europe’s densest land transport network and the rail expertise of Europe’s largest rail freight company.
With around 2,000 locations in all of the world’s most important economic regions, DB Schenker has a global network geared toward customer service, quality and sustainability. This success is owed primarily to DB Schenker’s 95,700 employees, all of whom place customer satisfaction and quality at the center of their work.
Source: This is an extract from the company’s own website.
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