Practice Manager

Have you been waiting for the right clinic to flourish? Want to grow as an individual and take on new, exciting challenges in a growing practice?

• Key leadership role to manage user experience across customer, staff and practice
• Permanent career opportunity to develop your leadership capability 
• Above award role located in Newcastle 

The Organisation  

The practice is a well-established busy dental practice located in Newcastle. Offering a suite of general dental services, we pride ourselves on providing a high standard of customer service and quality dental care to our patients. We have worked hard to create a supportive, team focused environment and work together each day to reach a common goal of uncompromising patient care and attention to detail. This dynamic and progressive business is seeking a Practice Manager to lead and manage the other coordinators and work alongside the Principal Dentist to manage, co-ordinate and grow this general dental business. 

Join this passionate organisation who have a relentless desire to do things better (e.g., we have undertaken management programs such as Momentum, Prime etc…) and our level of training and knowledge for the right candidate is second to none.

The Role

This is a fantastic opportunity for a motivated Practice Manager, with a focus on genuine patient care, you will manage both front and back of practice to ensure the smooth and productive running of all day-to-day activities within the practice. You will set the standard for dental assisting, front of house and sterilisation processes and be responsible for training dental assistants/front desk staff. 

The role will involve:

• Leadership traits including reliability, initiative, accountability; and understanding people and how to build an empowered team culture.
• A positive outlook to busy days requiring flexibility with hours and tasks and an easy and happy disposition with a natural ability to effectively manage staff, patients and visitors.
• Being organised and understanding prioritisation such as appointment conflicts with dependencies (e.g., lab work, surgical procedures with appropriate staff mix etc…), management of staff (e.g., rosters, training, inductions, mentoring and reviews) as well as overall control and maintenance of sterilisation processes
• Having attention to detail as it involves management of stock levels, accounts receivable, patient payment plans and maintenance of accreditation requirements and governance requirements
• Understanding practice budgets to issue, track and report on financials, measuring stock forecasting, wastage, efficiencies and other business KPIs. 
• Experience with Dental Practice Management Software (e.g., Dental4/D4W, Oasis, Ultimo, Exact etc…) and competency in processing and troubleshooting payment, booking and insurance systems (eg. EFTPOS, HICAPS, Afterpay Excel etc…) and accurate data entry 
• Professionalism and confidentiality in managing patients, dental suppliers and labs.
• Management of HR, team performance and team culture in a mature and composed manner. 

Why we'll love you:

You will bring a genuine passion for patient wellbeing while being attuned to customer experience in developing brand and service awareness. You will have the drive to make this role your own with the autonomy, experience, maturity and passion to drive performance, build initiatives and support the continued growth of this practice. 

Your ability to bring your team with you in delivering exceptional customer service whilst maintaining strict safety standards in a commercial setting will ensure your success. You must be able to demonstrate your ability to manage staffing across a rapidly changing roster whilst keeping them engaged and focused on the task will be critical. 

We wish to build upon a positive work environment with a professional prepared to dedicate themselves to this position and be rewarded in the organisation’s growth.

If this opportunity sounds like the right fit for you, please submit your application online and include a cover letter outlining your motivations and suitability for the role.