Loans Administration Officer
- Mortgage accounts - loans admin and service support
- Full time, permanent
- Dynamic team environment with career pathways available
- Flexible/hybrid working arrangements (Wollongong based)
As a result of internal promotions, our Lending Services Administration team are looking for a driven and customer focused individual to assist our members in achieving their financial dreams. As an integral part of this dynamic, fast paced and successful team, you will act as the first point of contact between IMB branches, Lenders, Managers, Assessors and our lending customers in all facets of the mortgage administration process. We welcome your experience within a retail/commercial banking environment to assist us in ensuring all loans and accounts are administered and funded promptly.
The role
- Providing advice and assistance to our internal and external customers regarding loan payout figures, break out costs, loan statements and terms, lump sum payments and other mortgage related enquiries
- Calculating and processing interest reconstructions to mortgage accounts
- Processing mortgage insurance payments and refunds related to loan applications
- Actioning and preparing requests to discharge securities
- Attending to settlements including liaising with solicitors and mortgagees
- Arranging for production of documents for registration
- Daily loan funding
- Maintenance of various reports.
We welcome applications from candidates who meet all or some of the following criteria
- Administration skills with a strong eye for detail
- A positive and can do attitude and who genuinely enjoys helping others and working together to achieve common goals
- The ability to identify issues/roadblocks and work through to effective solutions
- The genuine desire to learn and a mindset for continuous improvement
- A high level of computer/digital literacy, particularly MS Office
- Effective communication skills both verbally and written, in particular dealing with Third Parties/Legal Representatives
- The ability to organise and prioritise work to meet deadlines within a structured and regulated banking environment
- Experience within a retail/commerical banking environment and in particular residential lending or PEXA settlements is advantageous.
About IMB
IMB is a leading member owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, authentic member owned banking, that helps our members and communities be better off and we’ve been doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.
As an award winning bank and an Employer of Choice for Gender Equality, IMB offers a range of employee benefits, including:
- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchased leave options.
Our Head Office is located in Wollongong and is a fresh, newly constructed state of the art building with great amenities and close to shops, cafes and the beach. The successful candidate will be required to attend the office under our hybrid working model.
Apply now by visiting imbcareers.com.au and following the prompts. Applications close May 5, 2024. For further information contact Joanne Seddon, Administration Manager via [email protected]. Email applications are unable to be accepted.
Company profile
IMB Bank
Our Size May Be To Your Advantage
Having recently been recognised by Forbes Magazine as one of the world’s best banks based on a global survey of 40,000 banking customers, we like to think we are a compelling, alternative employer to the major banks and large corporations. Continuing to refine and build our capability, ensures IMB remains one of the country’s leading edge banks.
At IMB, we share a vision and a passion for continuously improving the way we do things – not only with our member’s needs and experiences at the core of our thinking, but in the interests of creating great experiences and learning opportunities for our people. We are undergoing an exciting growth and transformational agenda perfect for professional development and opportunity.
It’s our small to medium size and structure that makes us more nimble, easier to navigate and get things done. With a strong sense of camaraderie and respect for each other, our members and our business partners, the size of our company means we are able to connect easily and forge meaningful and beneficial relationships that help us succeed both professionally and personally.
For current and future employees with the ambition, drive, initiative and desire to kick goals and make a difference, IMB has a range of key strategic and operational initiatives under foot that will help build the capability and skills of our people and provide a sense of achievement and recognition. Some of these initiatives have seen IMB at the forefront in banking, delivering competitive digital services and solutions to our members such as our Mobile App, Osko® real time payments and a range of mobile wallets and our online mortgage application solution.
There’s a lot to do on our agenda and we are excited about the next phase of our growth… And of course we’ll keep having some fun along the way!
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