In this exciting career opportunity you will be is responsible to ensure a claim is proactively managed at all stages. Working with a Loss Adjuster you will review and interpret information, draft non-complex progress reports and determine the best way forward for a non-complex claim. You will work with your direct Line Manager, Claims Assistants, Loss Adjusters and peers to ensure the best possible customer and client experience is provided. 

What are my accountabilities? 

• First point of contact with Policyholders/Brokers upon receipt of new instructions and booking of adjuster appointments 
• Collaborate with loss adjusting colleagues to deliver the most effective claims settlement solution to ensure claim life is reduced to the fullest extent 
• Build and maintain rapport with the customer, client/broker and colleagues about the progress of their claim and requesting documents 
• Preparing and validating schedules of loss using Settlement items 
• Recommend claim strategies to Loss Adjuster considering policy wordings, policy schedule and client rules 
• Draft progress or final report for Non-Complex claims for referral to the Loss Adjuster

About You:

• A minimum of 12 months as a Claims Assistant
• Demonstrated understanding of the insurance industry customer service experience 
• Demonstrated ability in applying policy wording to a claim 
• Able to demonstrate experience of the adjusting and handling claims process from instruction to conclusion
• Motivated, self-sufficient and able to work under minimal supervision 
• Excellent communication and interpersonal skills

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth. 

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024. 

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of the Benefits of working with us are:

• Professional Development through Sedgwick Australia University
• +0.5 % on top of Superannuation Guarantee
• Domestic and International Career Pathways