The Business

RAM Equipment is an earth-moving equipment hire and sales company, with a team committed to proving an exceptional customer experience every time. 

We pride ourselves on delivering the best and most innovative solutions to our clients, partnering with them to understand their needs, culture, and business aspirations. This understanding allows us to provide exceptional service and advanced solutions to meet any challenge using world-class products. Our goal is to continue partnering with and working to strengthen civil, earthmoving, mining, railway, and pipe laying contractors locally and across Australia. Our extensive range of equipment includes the latest technology and global leading brands. Our products are carefully selected and tested to meet the most rigorous specifications and safety standards across industries, with all the added extras for maximum efficiency, operator comfort and safety. 

About the Role

The Customer Service Officer is pivotal in providing an excellent customer experience through the provision of a professional reception and front-of-house service. They also provide valued administrative support to the team as required and assist with the preparation of proposals for the Business Development Managers as required. 

They are accountable for all transport & logistics scheduling and execution for the asset hire business. 

The role is ideal for someone who is able to build and maintain strong relationships and brings great administrative skills.

Skills and experience

The roles require skills and experience in the following areas. 

Essential

• The ability to build and maintain strong relationships with team members, suppliers, and customers 
• Committed to achieving your own personal potential while assisting others to reach theirs
• Always looking for ways of doing things better and promote an environment of continuous improvement.
• Ability to work well in a team environment
• Good planning and time-management skills with the ability to multitask
• Attention to detail
• Accurate data entry
• Knowledge of MS Office suite of products (Outlook, Word, Excel)

Desirable

• Previous customer service experience in a service industry.

A copy of the position description can be located here  https://ramequipment.com.au/about-us/careers-at-ram/ 

For more information or a confidential discussion, please email [email protected] to arrange a time. 

Applications are to be submitted directly through Seek and are to include a letter addressing the role requirements (no more than 2 pages) and resume. 

Shortlisting will commence immediately so please apply without delay.