What is the role 

We are currently on the hunt for an experienced Systems Engineer who has experience working for an IT Systems Integrator or Managed Service Provider. Working full time (38 hours) Monday to Friday.

This role is responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.

With our front line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client. 

Key responsibilities of the role include:

• Implementation of Windows Servers, Azure, Office 365, Exchange, Networks and Virtual environments
• Assisting in planning and managing roll-outs
• Providing on-site and remote support to customers
• Managing tickets, job priorities and process incoming calls, ensuring SLA's are met
• Reporting on trends in the market and within the customer base, staff progress and new initiatives

Who we are looking for 

This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured. Technical skills required include:

• Windows Server – 20XX – setup, administration, support and maintenance
• Exchange Server 2013/16/19 setup, support and administration
• Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365
• Remote Desktop/Terminal Server/Citrix setup, support and administration
• Veeam, StorageCraft, Backup Exec setup, support and administration
• Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded
• Basic telephone system support – any experience highly regarded
• Experience with remote support tools – TeamViewer, Remote Desktop Manager etc
• VMWare

What we offer 

• A friendly team environment with a strong technical support network 
• Broad range of options for training and developing your IT skills 
• Opportunity to work with the IT industry's latest technologies 
• Internal career growth for high performers and IT super-stars 
• Cost price on products from our suppliers 
• Lunches and snacks provided 
• Bonuses and incentives for upskilling 
• Gym membership
• Comprehensive Employer Assistance Program

Note: Offers are subject to a valid WWCC & Police Check. Also, evidence of current flu and COVID-19 Vaccinations.

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are 

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.

We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.